TERMS & CONDITIONS

Terms & Conditions – Queenie & Judge
Last updated: 14th November 2025
Welcome to Queenie & Judge.
These Terms & Conditions (“Terms”) govern your use of our website (www.queenieandjudge.com), our online shop, and any purchases made through it.
By using our website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the site.
1. About Us
Queenie & Judge
Email: jules@queenieandjudge.com
Website: www.queenieandjudge.com
Registered in the United Kingdom.
2. Use of the Website
• You agree to use this site only for lawful purposes.
• You must not interfere with the security or proper functioning of the website.
• All content on the website (including images, product descriptions, and branding) is the property of Queenie & Judge and may not be reproduced without permission.
3. Products
• We take care to display product colours, descriptions and dimensions as accurately as possible.
• As many items are handmade or made-to-order, slight variations may occur.
• All products are subject to availability.
• We reserve the right to update or withdraw products at any time.
4. Pricing
• All prices are shown in British Pounds (GBP) and include VAT (where applicable).
• Delivery charges are displayed at checkout.
• We reserve the right to change prices at any time, but confirmed orders will not be affected.
5. Orders
• When you place an order, you will receive an order confirmation.
• This confirmation does not guarantee acceptance; we reserve the right to refuse or cancel orders where necessary (e.g., payment issues, stock unavailability, website errors).
• A contract is formed once your order is dispatched.
6. Payment
Payments can be made via the methods shown at checkout.
By completing a purchase, you confirm that:
• You are authorised to use the chosen payment method.
• All provided information is accurate.
7. Delivery
• Delivery timescales and options are shown at checkout.
• We aim to dispatch orders promptly but cannot be held responsible for courier delays.
• If an address is entered incorrectly, we cannot refund items that are lost or undelivered.
8. Returns, Refunds & Exchanges
We want you to love your purchase. If you are not satisfied:
8.1 Standard Products
• You may return unused items within 14 days of delivery.
• Items must be in original condition and packaging.
• Refunds are processed once the item is received and inspected.
• Return postage costs are the responsibility of the customer unless the item is faulty.
8.2 Made-to-Order or Custom Items
• Items made to order, customised, or created using designer fabrics are non-returnable, unless faulty.
8.3 Faulty or Damaged Goods
If your item arrives damaged or faulty, please contact us within 48 hours with photographs, and we will arrange a replacement or refund.
9. Intellectual Property
All text, logos, photographs, designs, and other content on this site belong to Queenie & Judge.
You must not copy, reproduce or distribute any content without written permission.
10. Privacy
We respect your privacy.
Our handling of your data is outlined in our Privacy Policy, available on the website.
11. Limitation of Liability
• We are not liable for any indirect, consequential, or incidental damages arising from use of the website or products.
• Nothing in these Terms limits your statutory rights under UK consumer law.
12. External Links
The website may contain links to third-party sites.
We are not responsible for their content or privacy practices.
13. Changes to These Terms
We may update these Terms from time to time.
Continued use of the website indicates your acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of English courts.